Yuh Pocket
Insurance

With Yuh Pocket, you can insure some of your everyday items bought with your Yuh card. Free from 1 July to 31 March 2025. Not binding after. See Terms and Conditions

Open an account

Yuh Pocket Insurance Illustration of a character holding a shield against external attacks.

until it protected your everyday gadgets

Yuh Pocket is here to keep your essential items safe and sound! If anything should go wrong, this insurance will help to cover the cost of repairs or replacements.

Yuh Pocket Insurance Illustration of a character holding an umbrella above gadgets and things it wants to protect.

until you saw what’s included

Your mobile phone, tablet, headphones, earphones or charger up to 1’000 CHF. Your house keys, car keys up to 500 CHF and your passport, wallet and its contents up to 300 CHF.

Yuh Pocket Insurance Illustration of a character pointing at a phone with a representation of the Yuh Card.

until it insured purchases made with your Yuh card

From 1 July 2024, some of the everyday items you buy with your Yuh card (yes, both physical and virtual) will be automatically insured. Just fill out the online form – you can find it easily in the account section of the Yuh app.

Yuh Pocket Insurance Illustration of a character dancing beside a giant zero representing the symbol of

until you got it free of charge until 31.03.2025

We’re celebrating big! Some of the everyday items you buy with your Yuh card are covered for free. We’ll share more with you on how to renew the service in a few months. However, no strings attached.

What exactly is insured?

Gadgets

Mobile phones & smartwatches

✓

Tablets & laptops

✓

Headphones & earphones

✓

Accessories (chargers, protective covers, cables…)

✓

All above up to a maximum of 1’000 CHF.

Keys

Vehicle keys

✓

Home keys

✓

All of the above up to a maximum of 500 CHF.

Wallet & its contents

Wallet

✓

Bank cards

✓

Identity card, passport, driving license, travel card, membership card

✓

All of the above up to a maximum of 300 CHF.

Important: Only items purchased with a Yuh card, including second hand items which are less than 36 months old (from the date of purchase) are insured.

Gather your documents

Grab the proof of purchase with your Yuh card, the repair receipt, any other helpful papers, and if it’s a theft, don’t forget the police report.

Make a claim

Complete the claim form and upload all your documents. Or, head to your app, navigate to Account > Insurance, and do it there.

Get your money back

It usually takes up to 20 business days to process your claim. If you’re successful, you’ll get the money directly refunded.

Gather your documents

Grab the proof of purchase with your Yuh card, the repair receipt, any other helpful papers, and if it’s a theft, don’t forget the police report.

Make a claim

Complete the claim form and upload all your documents. Or, head to your app, navigate to Account > Insurance, and do it there.

Get your money back

It usually takes up to 20 business days to process your claim. If you’re successful, you’ll get the money directly refunded.

Yuh Pocket Insurance Illustration of the form.

Let’s sort it out

Wallet stolen, smartphone smashed to pieces and a black day in general?
If it’s an item you bought with your Yuh card, there’s something you can do.

Make a claim

Feeling confused? Take a look at our FAQs.

What do I need to do be insured?

Buy the newest smartphone, tablet or similar with your Yuh card between 1 July 2024 and 31 March 2025. Boom, it’s covered against damage or theft! Keep the receipts – for purchases and repairs. And if a sneaky thief grabs it, be sure to file a police report. Submit your claim and we’ll do the rest.

Just a heads up: We like to keep things clear and honest. If you don’t report damage or theft within 5 years, we can’t help you. So don’t wait too long! Also, if your Yuh account is closed for some reason, you will no longer be insured, even retroactively.

Which items are insured?

Uhm, sorry to disappoint, but your collection of vintage rubber ducks and gaming consoles are unfortunately not insured.
What is insured is the following:

-Mobile phone
-Tablet
-Laptop
-Headphones
-Earphones
-Charger
-Protective cover
Up to a maximum of 1’000 CHF.

-House or car keys
Up to a maximum of 500 CHF.

-Wallet and its contents such as: debit and credit card, passport, identity card, driving license, student card, Swiss travel card.
Up to a maximum of 300 CHF.

Important: Only items purchased with a Yuh card, including second hand items which are less than 36 months old (from the date of purchase) are insured.

I made a purchase via Twint or QR bill, am I insured?

No, only items purchased wit a Yuh card during the insurance period are insured.

How long does it take to get my money back?

Hang tight! Your refund is on the way. It usually takes up to 20 business days.

What kind of events are covered by the insurance?

– Drop
– Humidity
– High voltage
– Extreme temperature
– Theft

What happens after the free promo period?

No worries, we’re still cooking up the final recipe. We’ll keep you posted once it’s ready. Rest assured, we won’t force anyone to subscribe to any insurance. It’ll be 100% voluntary.

Who provides this insurance?

The insurance is provided by Europ Assistance (Suisse) Assurances SA, based in Nyon, Switzerland.

What does this insurance not cover?

– Items that were NOT purchased with the physical or virtual Yuh card, QR-bills, Twint transactions, Bank transfers etc. are NOT covered by the insurance.
– Events or facts that happened before the insurance started, or the results of events or facts that the insured person already knew or could have known before the policy started.
– Events related to dangerous activities, with full knowledge of the risks involved.
– Events related to using an online payment method without permission.
– Events related to illegal activities.
– Events caused by restrictions on people and goods, or by administrative measures causing a suspension of activities, in individual cases or in general, which have been decided by one or more countries, or due to other events of force majeure.

What should I do in the event of a claim?

– Inform Europ Assistance as soon as possible via the dedicated form.
– Try to limit the damage.
– Provide all the information necessary, so they can understand what has happened.
– Send all relevant documents.
– Don’t modify damaged objects before the assessment.

When does cover start and end?

Cover starts as soon as you open a Yuh account with a debit card, but not before 01.07.2024. It ends when the card expires, the account is closed or the group insurance contract is terminated.

Where is this insurance valid?

Everywhere, with the exception of the following countries and territories: Belarus, Iran, Crimea Region, Donetsk People’s Region, Kherson People’s Region, Luhansk People’s Region, Russian Federation, North Korea, Zaporizhia People’s Region and Syria.

Are there any restrictions due to international sanctions?