Yuh Pocket
Insurance
The insurance you didn’t know you needed…
until it protected your everyday gadgets
Yuh Pocket is here to keep your essential items safe and sound! If anything should go wrong, this insurance will help to cover the cost of repairs or replacements.
until you saw what’s included
Your mobile phone, tablet, headphones, earphones or charger up to 1’000 CHF. Your house keys, car keys up to 500 CHF and your passport, wallet and its contents up to 300 CHF.
until it insured purchases made with your Yuh card
From 1 July 2024, some of the everyday items you buy with your Yuh card (yes, both physical and virtual) will be automatically insured. Just fill out the online form – you can find it easily in the account section of the Yuh app.
until you got it free of charge until 31.12.2024
We’re celebrating big! Until the end of the year, some of the everyday items you buy with your Yuh card are covered for free. We’ll share more with you on how to renew the service in a few months. However, no strings attached.
What exactly is insured?
Phone vanished into the abyss?
If you bought your insured item with the Yuh card between 1st July and 31st December 2024, here’s how to file an insurance claim.
Please note that the insurance is provided by our partner, Europ Assistance (Suisse) Assurances SA.
Gather your documents
Make a claim
Get your money back
Gather your documents
Gather your documents
Make a claim
Make a claim
Get your money back
Get your money back
Ask us a question
Buy the newest smartphone, tablet or similar with your Yuh card between 1 July 2024 and 31 December 2024. Boom, it’s covered against damage or theft! Keep the receipts – for purchases and repairs. And if a sneaky thief grabs it, be sure to file a police report. Submit your claim and we’ll do the rest.
Just a heads up: We like to keep things clear and honest. If you don’t report damage or theft within 5 years, we can’t help you. So don’t wait too long! Also, if your Yuh account is closed for some reason, you will no longer be insured, even retroactively.
Uhm, sorry to disappoint, but your collection of vintage rubber ducks and gaming consoles are unfortunately not insured.
What is insured is the following:
-Mobile phone
-Tablet
-Laptop
-Headphones
-Earphones
-Charger
-Protective cover
Up to a maximum of 1’000 CHF.
-House or car keys
Up to a maximum of 500 CHF.
-Wallet and its contents such as: debit and credit card, passport, identity card, driving license, student card, Swiss travel card.
Up to a maximum of 300 CHF.
Important: Only items purchased with a Yuh card, including second hand items which are less than 36 months old (from the date of purchase) are insured.
No, only items purchased wit a Yuh card during the insurance period are insured.
Hang tight! Your refund is on the way. It usually takes up to 20 business days.
– Drop
– Humidity
– High voltage
– Extreme temperature
– Theft
No worries, we’re still cooking up the final recipe. We’ll keep you posted once it’s ready. Rest assured, we won’t force anyone to subscribe to any insurance. It’ll be 100% voluntary.
The insurance is provided by Europ Assistance (Suisse) Assurances SA, based in Nyon, Switzerland.
– Items that were NOT purchased with the physical or virtual Yuh card, QR-bills, Twint transactions, Bank transfers etc. are NOT covered by the insurance.
– Events or facts that happened before the insurance started, or the results of events or facts that the insured person already knew or could have known before the policy started.
– Events related to dangerous activities, with full knowledge of the risks involved.
– Events related to using an online payment method without permission.
– Events related to illegal activities.
– Events caused by restrictions on people and goods, or by administrative measures causing a suspension of activities, in individual cases or in general, which have been decided by one or more countries, or due to other events of force majeure.
– Inform Europ Assistance as soon as possible via the dedicated form.
– Try to limit the damage.
– Provide all the information necessary, so they can understand what has happened.
– Send all relevant documents.
– Don’t modify damaged objects before the assessment.
Cover starts as soon as you open a Yuh account with a debit card, but not before 01.07.2024. It ends when the card expires, the account is closed or the group insurance contract is terminated.
Everywhere, with the exception of the following countries and territories: Belarus, Iran, Crimea Region, Donetsk People’s Region, Kherson People’s Region, Luhansk People’s Region, Russian Federation, North Korea, Zaporizhia People’s Region and Syria.
Europ Assistance won’t be able to provide coverage if this results in international sanctions. We’re sorry, but we can’t make payments in US dollars.
Take charge of your money, switch to the Yuhniverse!
